Frequently Asked Questions

You don’t have to pay for the bags that we deliver your food in, but we do need them back. If you plan to order again within the next month or so you can hold on to them if you’d like. If you’d prefer we come get them right away or don’t think you’ll be ordering again for a while, give us a write and we’ll come by and pick them up.

If you like our delivery bags and would like one of your own, you can order one through our website from the "Browse by Category" area under "Zippered Delivery Bags."

Our delivery area is all of Ithaca, Ellis Hollow and Lansing (Tuesday only). We'll expand into more of Tompkins County as demand for our services increase. If you work in Ithaca or Lansing, talk to your employer about having us deliver to your office. We can deliver your home groceries as well as nutritious office snacks for the week.

We deliver on Tuesday and Thursday. All orders must be placed by Sunday at 12:00 noon for that week. Any orders placed after that time will be delivered the following week. At this time we do not offer same day delivery of orders.

We'll drop off your groceries in whatever location outside of your home you want. Just make a very specific note when you sign up about where to leave your food.

Refrigerated items will be packed in a reusable thermal bag with freezer packs when necessary. Ice cream really likes a little more protection, so we suggest you leave a cooler with ice packs out and we'll put our thermal bags inside your cooler.If you find your food isn't as cold as you'd like, let us know and we'll change how we drop your refrigerated items off.

If you prefer, you may leave your own cooler outside of the house with a blanket to fit inside. We'll put your perishables inside and wrap them in the blanket to keep the air from warming them. Using your own cooler packs is great, too-- just be sure to mark them as your own.

We love to hear about it when an employee is doing a great job. If you feel your driver has given you exceptional service, please call or write to us instead of giving tips. Hard work, thoughtfulness and cleverness are rewarded at Garden Gate.

If you would prefer not to use a credit or debit card you may leave a check at your designated drop-off area. If the check is not there, we will be unable to leave your groceries and a $5 restocking fee will be added to your next order.